ob Title: Dialer Strategist (Manager/Lead Assistant Manager)

Location: Quezon City/Alabang

Salary:

• Assistant Manager: PHP 60,000


• Manager: PHP 82,000

Responsibilities:

• Develop and implement dialer strategies to optimize outbound call center operations.


• Utilize expertise in dialer software such as Genesys cloud-based dialer and Aspect Dialer to maximize efficiency and productivity.


• Analyze dialer performance metrics and make data-driven decisions to improve campaign effectiveness.


• Collaborate with cross-functional teams to identify opportunities for process improvement and innovation.


• Train and mentor dialer specialists to enhance their skills and performance.


• Stay updated on industry trends and best practices in dialer management and technology.


• Ensure compliance with regulatory requirements and company policies.

Requirements:

• 2-3 years of experience in a dialer specialist role.


• Hands-on experience with dialer platforms such as Genesys cloud-based dialer and Aspect Dialer.


• Experience in outbound call centers, preferably in companies like Genpact, Sitel, or IQOR.


• Strong analytical skills and ability to interpret data to drive decision-making.


• Excellent communication and interpersonal skills.


• Leadership experience or potential for leadership roles.


• Bachelor's degree in a relevant field preferred but not required.


• Flexibility to work in either Quezon City or Alabang.

This is an exciting opportunity for experienced dialer specialists to take on leadership roles and make a significant impact on outbound call center operations. If you meet the above requirements and are ready for a new challenge, we encourage you to apply for either the Assistant Manager or Manager position.