Key Skills

Bachelor’s degree in HR, Business Administration, or related field (Master’s preferred).8–12 years of experience in HR operations or onboarding delivery, with at least 3 years in a managerial role.Experience managing US/UK region processes is preferred but any international region is needed.

Locations

Mumbai

Relocation

Revenue per Hire

No revenue is set for this card

Description / Requirements

Job Title: Delivery Manager – US Onboarding/ Onboarding – HRO Services

Work Environment: - Work from Office, 5 days – Olympus, Mumbai

No of Position- 3

Shift - Night shift

Time – anytime between – 6:00 pm IST to 5:00 am IST

Band – BPO5 (Up to 17 LPA)

Reports To: Senior Manager

Job ID: 397982

Job Summary:

The Delivery Manager – US Onboarding is responsible for managing and overseeing end-to-end onboarding operations for US

hires, ensuring a seamless and compliant new hire experience. The role involves leading a team, collaborating with multiple

stakeholders, driving process excellence, and maintaining compliance with client and country-specific onboarding

requirements.

Key Responsibilities:

• End-to-End Onboarding Management: Oversee the entire US onboarding process — from offer acceptance to day-

one readiness — ensuring timelines, compliance, and a positive candidate experience.

• Stakeholder Collaboration: Partner with Talent Acquisition, HR, IT, and client teams to ensure smooth onboarding

transitions and issue resolution.

• Team Leadership: Lead and mentor a team of onboarding specialists, ensuring high-quality delivery, productivity, and

adherence to SLAs.

• Process Improvement: Identify and implement automation, standardization, and process optimization opportunities.

• Compliance & Audit: Ensure adherence to client and legal onboarding compliance, including background checks, I-9

verification, and document management.

• Reporting & Metrics: Track and report onboarding performance metrics such as TAT, candidate satisfaction, and

quality scores.

• Escalation Management: Handle escalations promptly, providing timely solutions to candidates and client partners.

• Client Relationship Management: Act as the key delivery point of contact for US onboarding operations, maintaining

strong relationships and ensuring client satisfaction.

Key Skills & Competencies:

• Strong understanding of US onboarding processes, documentation, and compliance (I-9, E-Verify, background checks).

• Experience in HRO / RPO / Global Talent Acquisition delivery. Someone from Service Industry.

• Excellent stakeholder and client management skills.

• Strong people management and coaching abilities.

• Proven experience in process transformation, automation, and continuous improvement.

• Proficiency in MS Excel, HRIS/ATS tools, and reporting dashboards.

• Strong communication and problem-solving skills.

Qualifications:

• Bachelor’s degree in HR, Business Administration, or related field (Master’s preferred).

• 8–12 years of experience in HR operations or onboarding delivery, with at least 3 years in a managerial role.

• Experience managing US/UK region processes is preferred but any international