Job title: Deal Desk Quality Manager

Work Schedule:  Rotating Shifts

Work Arrangement:  Onsite (Sheridan, Mandaluyong)

Salary Package : up to 120K

Start date: First week of October

 

QUALIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree, any field

• At least 2 years of working experience in a Quality Management role in a BPO setting is required

• Minimum of 3 years on a Managerial capacity

• Minimum of at least 12 months experience with Order Management, Operations, or Order to Cash

• Expertise with QA and Compliance processes, definition documents and scoring guidelines

• Experience coaching, inspiring and motivating others to meet goals and metrics

• Strong Analytical skills; Able to tell a story with data and metric

• Ability to understand contracts

• Experience with complex deal structuring

• Experience in Dynamics CRM and Salesforce CRM

• Experience working with the full Microsoft office suite and Google suite

• Must have knowledge on Quality Management framework

• English Proficiency of at least C1

RECRUITMENT  PROCESS: All recruitment activities will take place remotely, including phone interviews and online assessments. All endorsements must be sent to us for the clearing process and initial screening.

PRE-SCREENING QUESTIONS:

1. What is your highest educational attainment?

2. How many years of Quality Management experience do you have in a BPO setting?

3. How many years of Managerial experience do you have in total?

4. Do you have experience with Order Management, Operations or Order to Cash? How many months/ years?

5. Do you have experience in Dynamics CRM and Salesforce CRM?

6. How much is your last drawn/ current salary?

7. How much is your salary expectation and is it negotiable?

8. When are you available to start?

9. Do you have a pending application with TDCX?