Position: Customer Support Specialist (Dayshift)

Account: Lightray

Key Qualifications:

• With at least one (1) year international voice BPO experience required
• HS and SHS Graduates are welcome!
• Good or above average English communication skills
• Strong customer orientation skills 
• Amenable to work onsite

Key Responsibilities:

• Interact with customers, providing information and assistance.
• Create, manage, and drive service requests to closure.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.  
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.  
• Provide excellent customer service by focusing on providing a great experience.  

Salary Package: up to 22k depending on BPO experience

For any questions, please reach out via email: jhoy@gratitudephilippines.com