Gratitude India

Customer Support Specialist

1 - 2 year(s)

Philippines - Manila

20 - 30 Thousand p.a

Job Description

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Role: Manager -Customer Service

Timings: Flexible (Permanent)

Industry: BPO

Work Mode: NA

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

CRM (Customer relationship Management)
Customer Relations
Customer Service
Customer Management
Communication Skills
customer service analyst
Customer oriented
Customer service advisor
Customer Acquisition

Responsibilities:

Maintain a good relationship between customers and the company.

Provide detailed information about the products and services offered to the customers.

Communicate effectively with the customer support team.

Open and maintain customer account with all the desired account information.

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

Propose potential products or services to top management to gather customer information and analyze customer needs.

Achieve sales targets productively.

Train the junior staff on improving customer satisfaction.

Handle and manage surveys in regards to resolving customer service problems.

Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Vineeta Natholia

Recruiter - Gratitude India

View Details

Manila ,

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