Gratitude India

Customer Support Specialist

1 - 2 year(s)

Philippines - Manila

20 - 40 Thousand p.a

Job Description

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Role: Manager -Customer Service

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: NA

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Adaptable
Communication
Time Management

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative for our International Voice Process. The ideal candidate will have at least 1 year of experience in the BPO industry and hold a college degree.
Responsibilities:
* Handle customer inquiries and concerns via phone, email, and chat in a timely and professional manner
* Provide accurate and efficient support for our international customers
* Document and manage customer interactions in our CRM system
* Meet or exceed productivity and quality standards
* Collaborate with team members and other departments to ensure customer satisfaction
Requirements:
* At least 1 year of experience in the BPO industry, preferably in an international voice process role
* College degree
* Excellent verbal and written communication skills in English
* Strong customer service skills and a passion for helping people
* Ability to multitask, prioritize, and manage time effectively
* Willingness to work in a flexible schedule, including night shifts
Salary and Benefits:
* Competitive salary range: 18,000-30,000 per month
* Paid time off and holidays
* Training and professional development opportunities
* Fun and supportive work environment
If you meet the requirements and are interested in this exciting opportunity, please submit your resume and a cover letter detailing your experience in customer support. We look forward to hearing from you!

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Swaraj Bhave

Recruiter - Gratitude India

View Details

Manila ,

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