Job Opportunity: Customer Success Manager – Japanese

Work Set-up: Work From Home

Salary Package: PHP 145,000 – 150,000

Start Date: 31 July

Language Proficiency

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  Japanese: JLPT N1 (Mandatory – reject if below N1)

  
  


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  English: B2 level

  
  

Minimum Skill Requirements

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  At least 1–2 years B2B / Account Management experience (Mandatory – reject if no Account Management background)

  
  


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  Proven Account Management skills

  
  


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  Experience providing multi-channel support preferred (phone, chat, email, web, etc.)

  
  


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  Ability to manage accounts independently via video conferencing, emails, etc.

  
  


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  Familiarity with CRM tools (preferred)

  
  

Key Responsibilities

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  Act as the main point of contact for Japanese-speaking clients

  
  


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  Build strong client relationships to drive retention and satisfaction

  
  


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  Manage customer accounts effectively, ensuring needs are met and exceeded

  
  


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  Provide solutions and guidance through various communication channels

  
  


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  Collaborate with internal teams to address client needs