HIRING: Customer Success Manager (Japanese)

Work Setup: Work From Home

Salary Package: ₱145,000 – ₱150,000

Accepted Locations: Philippines, Japan, India, and Malaysia

Language Requirements:

• 
  

  Japanese: JLPT N1 (Required – reject if not at least N1)

  
  


• 
  

  English: B2 level proficiency

  
  

Minimum Skill Requirements:

• 
  

  1–2 years experience in B2B or Account Management (Mandatory – reject if not present)

  
  


• 
  

  Background in Customer Success, Consulting, or SaaS Account Management

  
  


• 
  

  Preferably experienced in multi-channel support (phone, chat, email, web, etc.)

  
  


• 
  

  Ability to manage own accounts via video conferencing and email

  
  


• 
  

  Familiar with CRM tools (e.g., Salesforce, HubSpot, or Zoho)

  
  

Key Responsibilities:

• 
  

  Drive customer adoption of new product features and solutions to help clients achieve business goals

  
  


• 
  

  Build and maintain strong client relationships through regular check-ins and customer success reviews

  
  


• 
  

  Collaborate with cross-functional teams (Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering) to address client needs

  
  


• 
  

  Identify churn or downsell risks and proactively resolve issues to maintain high retention

  
  


• 
  

  Conduct quarterly and annual success reviews to ensure customers gain maximum value from the platform

  
  


• 
  

  Develop tailored customer success plans aligned with client goals

  
  


• 
  

  Act as a liaison between clients and internal stakeholders, ensuring clear communication and satisfaction

  
  

Minimum Qualifications:

• 
  

  At least 1 year enterprise-level Customer Success / Account Management / Consulting experience in a SaaS or B2B environment

  
  


• 
  

  Proven ability to lead client meetings, quarterly business reviews, and success discussions

  
  


• 
  

  Bachelor’s Degree (or equivalent relevant experience)

  
  


• 
  

  Excellent Japanese (N1) and English (B2) communication skills – written and spoken

  
  


• 
  

  Skilled in strategic planning, relationship management, and project coordination

  
  


• 
  

  Must demonstrate strong client empathy, ownership, and results orientation

  
  

Key Skills:

Customer Success | Account Management | B2B SaaS | Japanese N1 | CRM Tools | Client Relationship Management | Communication | Customer Retention | Strategic Planning | Cross-functional Collaboration

Pre-Screening Notes (to include in email):

• 
  

  BPO Experience:

  
  


• 
  

  Years of Relevant Experience:

  
  


• 
  

  Educational Attainment:

  
  


• 
  

  Last Drawn Salary:

  
  


• 
  

  Salary Expectation:

  
  


• 
  

  Notice Period:

  
  


• 
  

  Availability for the Work Setup and Schedule:

  
  


• 
  

  Current Location:

  
  


• 
  

  Nationality:

  
  


• 
  

  Visa (if not Filipino):

  
  

To Apply:

Send your CV to valentina.gratitude.recruit@gmail.com

Use subject line: “Customer Success Manager (Japanese) – WFH”