Language Requirements

• Japanese: JLPT N1 (or native proficiency)


• English: B2 or higher

Minimum Skills & Experience

• At least 1–2 years in B2B or Account Management (SaaS experience preferred)


• Proven experience in customer success, consulting, or account management


• Experience providing multi-channel support (phone, chat, email, web, etc.)


• Skilled in managing accounts via video conferencing and email


• Knowledgeable in CRM tools (preferred)


• Bachelor’s Degree or equivalent work experience

Key Responsibilities

• Build and maintain strong customer relationships, ensuring satisfaction and long-term retention.


• Encourage clients to adopt and maximize use of new platform features aligned with their business needs.


• Conduct regular business reviews (quarterly/annual) to drive value realization for clients.


• Identify and mitigate churn and downsell risks by proactively addressing customer concerns.


• Collaborate with internal teams (Sales, Marketing, Product, Technical Support, Operations, Finance, Engineering) to relay customer feedback and drive improvements.


• Act as the customer’s point of contact, aligning them with enablement resources for adoption and growth.


• Support the customer lifecycle from onboarding to renewal by providing consultation, guidance, and support.

Qualifications

• Minimum 1 year of direct, enterprise-level customer success or account management experience in a SaaS company (B2B setting preferred).


• Strong skills in strategic planning, relationship management, and project management.


• Ability to adapt communication for both technical and non-technical audiences.


• Excellent verbal and written communication in Japanese (N1 or native proficiency) and English.

Apply now and be part of a global, customer-focused team where your skills in Japanese and customer success will make an impact.