Important:

• Account Management experience is mandatory. 

Required Qualifications:

• Bachelor’s Degree related to Business Administration, Marketing, IT, Computer Science, or Electronics and Communications Engineering
• B2B experience
• Account Management experience
• 1 to 2 years of Account Management experience
• Open to candidates who previously applied or were previously connected to the company, subject to case-to-case review. Candidate must have at least 2 years gap from the time they last worked there
• Candidates from direct competitor companies are not qualified

Job Responsibilities / Scope of Work:

• B2B Account Management
• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer lifecycle
• Develop plans that ensure clients are successfully adopting the platform in alignment with their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships by building trust and ensuring the customer’s needs are met
• Align customers with enablement resources to drive adoption