Customer Service Team Lead - Work from home

Customer Service Team Lead Responsibilities: 

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  Provide support and training to team members with the goal of providing customers with the best experience possible.

  
  


• Monitor and maintain the daily assignments of team members to ensure best-practices are followed.


• Responds to concerns from customer service agents to resolve unique issues.


• Process expert – know the internal sales processes from start to end and act as a knowledge resource for other team members.

Customer Service Team Lead Requirements:   

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  A minimum of 5 years solid experience as a CS Team Lead

  
  


• Excellent English language and communication skills (written and verbal)


• Strong and reliable internet connection (30+ mbps hard-wired internet)


• MUST have Windows operated laptop/desktop with i5 processor or better (MAC OS is NOT compatible), an extra monitor, noise canceling headset and a web camera


• Available to work during weekends, holidays, and overnight shifts