Customer Service Representative - Voice Hiring in Philippines

Job Description - 

Qualifications:

• Must be a bachelor’s degree. Can be an undergraduate with 1 year experience.


• Conversational in the English Language


• Effective at managing multiple priorities with attention to details


• Excellent interpersonal and customer care skills


• Ability to analyze and solve problem.


• Knowledge in MS Office Applications


• Willing to go onsite (Mckinley, BGC)


• Willing to handle voice and healthcare account.

Job Responsibilities:

• Makes outbound calls to acquire customer requirements.


• Addresses customer complaints and elevates when all effort has been exhausted.


• Maintains and develops relationships with existing customers via telephone calls and email


• Responds to incoming emails and phone inquiries.


• Perform quality documentation, closure and communication to the customer.


• Maintain a high level of responsiveness to internal and external customers


• Adapt to changing circumstances and assumes the role of change agent.