Customer Service Representative Jobs in Baguio

Job Description

• Provides introductory information to new customers


• Troubleshoots common issues with a product or service


• Builds and maintains excellent customer service and identifies when technical support can be supported via phone.


• Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions


• Helps customers maximize their use of our products/service by overcoming any challenges throughout implementation and general use.


• Analyze complex issues by reviewing product-specific logs and utilizing root-cause analysis skills


• Oversees interdepartmental collaboration to help ensure prompt delivery of customer requests


• Contributes to public-facing articles based on found issues in our software.


• Permanent Work from Home Set-up*(terms and conditions apply).


• HMO and Life insurance coverage on the first day of work.


• Amenable to work on AM Shift (6 am to 3 pm).


• Company to provide internet allowance and PC.


• Loyalty award and Others.