Customer Service Representative Job Summary Customer Service Representatives are dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the forms with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. Responsibilities and Duties Attracts potential customers by answering product and service questions; suggesting information about mortgage products and services. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares products or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. Qualifications and Skills Should have completed a Bachelor’s Degree preferably with 1-2 years of work experience in BPO setting. Undergraduates (2 years in College = 4 Semesters) with 2.5 years of any work experience in BPO setting. English Communication Skills Can easily be trained Basic knowledge in computer navigation Flexible