Job Highlights

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  HMO and Life Insurance for employees and 2 dependents for free.

  
  


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  Quarterly performance bonus.

  
  


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  24 Leaves annually.

  
  

Job Description

Earn up to P32K* monthly!

Terms and conditions apply.

The team member responds to a variety of inbound customer inquiries via telephone while meeting our exceeding customer service quality and production standards. The team member performs research to resolve issues, educates clients, and promotes Old National’s products and services; identifying and offering new opportunities and solutions to meet customer needs as appropriate. The team member is required to use and navigate multiple online computer applications with technical proficiency, maintain knowledge of financial/banking products and services and assist customers regarding these services and follow all company policies and procedures, regulatory and legal requirements in execution of the job duties.

Essential Duties:

1. Provide prompt quality and courteous customer service to a diverse base of external and internal customers. 


2. Maintain knowledge of and adheres to all applicable laws and regulations and policies and procedures.


3. Respond to incoming calls from both internal and external customers ensuring excellent customer service.


4. Identify customer needs and offer new opportunities to customers by referring to appropriate business line to deepen customer relationships.


5. Explain, promote, and enroll customers in self-service products including Touchtone Banking, Debit Cards, Online Banking, Bill Payment, Zelle, and Mobile Banking.


6. Provide troubleshooting support for all products including password and security question resets.


7. Research, analyze and resolve customer issues; determine appropriate resolution; manage difficult customer situations and follow up on resolutions to ensure customer satisfaction.


8. Assist banking center staff and customers in resolving issues with ATM/Debit card and Online Banking usage to ensure customer satisfaction.

Qualifications:

·        Completed first year in college.

·        1+ years of customer service experience is required.

·        Strong verbal communication skills including active listening.

·        Attention to detail and follow up.

·        Strong telephone etiquette and interpersonal skills.

·        Strong problem-solving

·        Ability and interest in learning all banking products and services.

·        Post-secondary business courses are valued.

Why Infosys BPM Philippines:

• Quarterly Performance Bonus


• 24 Leaves annually


• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire


• Outstanding career development opportunities and fast track career progression


• Enjoy a fair work-life balance.


• Learning and Development Trainings


• We value Inclusion and Diversity

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