• Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities.


• Re-scheduling patient appointments as required via telephone calls and written notification to patients.


• Taking clear and accurate messages on behalf of other departments.


• Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.


• Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.

Qualifications

• At least an SHS/ HS Graduate Willing to WORK ON SITE


• Preferably with 6 months call center experience 


• Computer literate with an above-average typing speed.


• With excellent verbal and written communication skills.


• Thorough, with excellent listening skills.


• Ability to calm irate, anxious, or grieving customers.

Salary: 18k-23k package + sign-on bonus PIONEER ACCOUNT