Customer Service Representative | Cantonese Speaker | Voice/Non-Voice | Onsite

Location

Quezon City, Philippines

Work Setup

• Onsite

Work Schedule

• Shifting / Night Shift

Employment Type

• Full-Time

Compensation & Benefits

• Competitive Salary (Negotiable based on experience and qualifications)

• Sign-On Bonus

• Performance Incentives

• Paid Training

• Health Insurance

• Life Insurance

• Free Parking

• Company Events

• Opportunity for Regular Employment and Career Growth

Start Date

ASAP (Target Start Date: August 10, 2026)

About the Role

We are looking for fluent Cantonese-speaking Customer Service Representatives to join our growing customer support team in Quezon City. Whether you are an experienced BPO professional or looking to start your customer service career, this is an excellent opportunity to work in a multicultural environment while providing exceptional support to Cantonese-speaking customers.

You will handle customer inquiries via phone, chat, email, and other communication channels, ensuring outstanding customer satisfaction through professional and efficient service.

Candidates with or without BPO experience are welcome to apply.

Key Responsibilities

• Provide customer support to Cantonese-speaking customers through phone, chat, email, and other communication channels.

• Communicate professionally in Cantonese and English.

• Handle customer inquiries related to accounts, billing, products, services, and general support.

• Resolve customer concerns efficiently while delivering an exceptional customer experience.

• Accurately document customer interactions using internal systems and CRM tools.

• Meet quality, productivity, attendance, and customer satisfaction targets.

• Build customer trust and loyalty through excellent communication and problem-solving.

• Escalate complex concerns when necessary.

• Perform other duties as assigned to support business operations.

Required Qualifications

Education

• College graduate or equivalent experience is an advantage.

Experience

• Open to candidates with or without BPO experience.

• Previous Customer Service or Collections experience is an advantage but not required.

• Knowledge of the Order-to-Cash (O2C) process is a plus but not mandatory.

Language Requirements

• Fluent in Cantonese (spoken, written, and reading).

• Able to communicate naturally and professionally in Cantonese.

• Good working proficiency in English (training and internal systems are conducted in English).

Eligibility

• Applicants must be legally authorized to work in the Philippines.
  

• Foreign nationals must possess a valid Philippine work authorization or an appropriate visa that permits employment.
  

• Applicants holding Permanent Resident Visas (PRV), Temporary Resident Visas (TRV), or other valid work-authorized visas are encouraged to apply.
  

Preferred Skills

• Customer Service

• Call Center Support

• Voice Support

• Non-Voice Support

• Chat Support

• Email Support

• Customer Care

• Billing Support

• Order-to-Cash (O2C)

• Collections

• CRM Systems

• Problem Solving

• Communication Skills

• Cross-Cultural Communication

• Multitasking

Why Join Us?

• Sign-On Bonus

• Competitive Salary Package

• Performance Incentives

• Paid Training

• Health & Life Insurance

• Free Parking

• Company Events

• Career Growth Opportunities

• Supportive and Inclusive Work Environment

Pre-Screening Questions

1. How would you rate your Cantonese language proficiency?

2. Are you fluent in speaking, reading, and writing Cantonese?

3. What is your current location?

4. What is your nationality?

5. Do you have previous Customer Service or BPO experience?

6. Do you have experience with the Order-to-Cash (O2C) process or Collections?

7. What is your notice period or earliest available start date?