Customer Service Representative - Banking Account (Voice)

Work Setup: 100% On-site

Industry: Banking & Financial Services (BPO)

About the Role

Are you ready to grow your career in the highly stable banking and finance sector? We are looking for energetic, customer-centric Voice Agents to join our premier Banking team.

In this role, you will handle incoming calls from customers, helping them manage their accounts, resolve transaction issues, and provide secure, top-tier financial customer support.

Who Can Apply?

We believe in talent and experience over diplomas! If you have the drive and the right background, we want you:

 Education: Open to all educational backgrounds (High School Graduates, Senior High School Graduates, and College Undergraduates/Graduates are all welcome to apply!).

 Experience: At least 6 months of BPO experience is REQUIRED (Voice experience preferred).

 Work Setup: Must be fully willing and able to work on-site at our [Insert Location] office.

 Skills: Excellent verbal communication skills, active listening, and basic computer navigation skills.

Key Responsibilities

 Answer incoming inquiries regarding bank accounts, balances, card activations, and transaction history.

 Assist customers in troubleshooting online banking issues or reporting lost/stolen cards.

 Deliver accurate information while adhering to strict banking security and compliance standards.

 Maintain a polite, professional, and empathetic tone throughout every customer interaction.

What We Offer

 Competitive basic salary + account-specific allowances.

 HMO (Medical Insurance) coverage.

 Paid training from day one.

 Night shift differential (if applicable) and performance incentives.

 Clear pathways for rapid career promotion within the financial sector.

How to Apply

Ready to take the next step? Kindly send your resume to jumpstart your banking BPO career!