Job Title: Customer Service Representative – Airlines

Process: International Voice Process
Location: Cebu IT Park, Cebu City
Work Setup: 100% Onsite
Experience: Minimum 6 months of recent BPO experience

Job Description

We are looking for customer-oriented and highly proficient English-speaking professionals to join our International Airlines Voice Process.

The selected candidates will be responsible for handling customer inquiries, providing assistance with airline-related concerns, resolving customer issues, and delivering a seamless customer service experience.

Key Responsibilities

• Handle inbound customer calls and assist with airline-related inquiries.

• Provide accurate information and support regarding flight bookings, reservations, and other travel-related concerns.

• Resolve customer complaints and queries professionally.

• Maintain high standards of customer service and communication.

• Ensure customer satisfaction through effective issue resolution.

• Follow established process guidelines and quality standards.

Qualifications & Requirements

• Candidates must have completed at least 2 years of college with no back subjects (Old Curriculum) or be a College Graduate.

• Minimum 6 months of recent and solid BPO experience is mandatory.

• Excellent verbal communication skills with C1-level English proficiency.

• Communication skills should be close to Standard American English.

• Strong customer service and problem-solving abilities.

• Must be willing to work onsite at Cebu IT Park.