We are currently seeking dedicated and customer-oriented professionals to join our Telecommunications Customer Support Team. This position offers an excellent opportunity for individuals looking to build a long-term career in the Business Process Outsourcing industry while gaining valuable experience in customer engagement and telecommunications services.

As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving concerns, and providing accurate information regarding products, services, billing, and account-related matters. Successful candidates must possess strong communication skills, a positive attitude, and a commitment to delivering exceptional customer experiences.

Key Responsibilities:

• Respond to customer inquiries through inbound support channels.

• Assist customers with billing concerns, service requests, account maintenance, and general inquiries.

• Identify customer needs and provide appropriate solutions in accordance with company guidelines.

• Maintain accurate records of customer interactions and transactions.

• Achieve individual and team performance objectives.

• Promote customer satisfaction through professional and efficient service.

Qualifications:

• High School Graduate (Old Curriculum) or Senior High School Graduate.

• Excellent English communication skills.

• Basic computer proficiency and navigation skills.

• Strong problem-solving and customer service abilities.

• Willing to work on shifting schedules, weekends, and holidays.

Benefits:

• Competitive salary package.

• Monthly performance incentives.

• Paid training and continuous learning opportunities.

• Career advancement programs.

• Health and wellness benefits.

Join our growing team and become part of an organization that values excellence, collaboration, and professional growth.