Job Title: Customer Service Representative

Location: Cubao - Quezon City

Type: Full-Time

Experience: Minimum 6 months in a Business Process Outsourcing (BPO) company

Job Summary:

As a Customer Service Representative (CSR) with a minimum of 6 months of experience in a Business Process Outsourcing (BPO) setting, you will play a crucial role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience. Successful candidates will demonstrate strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

1. Customer Interaction:
   
   
   
   
   • Handle inbound customer inquiries via phone, email, or chat in a professional and courteous manner.
   
   
   • Provide accurate and timely information to customers, addressing their concerns and inquiries effectively.
   
   
   
   


2. Issue Resolution:
   
   
   
   • Identify and resolve customer issues, complaints, and escalations promptly.
   
   
   • Collaborate with other departments to ensure comprehensive issue resolution and customer satisfaction.
   
   
   
   


3. Product/Service Knowledge:
   
   
   
   • Acquire and maintain a deep understanding of the company's products/services to effectively address customer inquiries and provide relevant information.
   
   
   
   


4. Documentation:
   
   
   
   • Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints using the designated systems.
   
   
   
   


5. Quality Assurance:
   
   
   
   • Adhere to established quality standards and service level agreements to ensure high-quality customer interactions.
   
   
   • Participate in ongoing training to stay informed about product updates and customer service best practices.
   
   
   
   


6. Team Collaboration:
   
   
   
   • Collaborate with team members and other departments to share insights, best practices, and contribute to a positive team environment.
   
   
   • Provide support to team members as needed.
   
   
   
   


7. Customer Feedback:
   
   
   
   • Gather customer feedback and insights to contribute to continuous improvement efforts.
   
   
   • Report recurring issues to the relevant departments for long-term solutions.
   
   
   
   

Qualifications:

1. Minimum of 6 months of experience as a Customer Service Representative in a Business Process Outsourcing (BPO) environment.


2. Excellent verbal and written communication skills.


3. Strong problem-solving abilities and a proactive approach to addressing customer issues.


4. Ability to navigate and utilize customer service software and systems effectively.


5. Demonstrated ability to work in a fast-paced and dynamic environment.


6. Customer-focused mindset with a commitment to delivering exceptional service.

The ideal Candidate must be amenable to WORK ON SITE (Cubao, Quezon City)

Willing to work on shifting schedule

Willing to work with Queue management

With 30k Signing Bonus (if they will start ASAP until March 20; only under this account)

Salary: 18k-27k max

Online Process: Workday completion > Validation > HRI > Assessment > FI > JO

Education:

High school diploma or equivalent; additional education or relevant certifications in customer service is a plus.

How to Apply:

Interested candidates are encouraged to submit their resume detailing their relevant experience while completing this form. Additionally, Candidates are must fill the questionnaire below: