OBJECTIVE OF THE ROLE:-

Handle a large volume of inbound and outbound calls in a timely manner

Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary

Identify customer needs, research issues, resolve complaints, and provide solutions

Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

Recommend improvements for systems and processes to boost organizational efficiency

RESPONSIBILITY :-

Memorize scripts for products and services, and refer to them during calls

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate

Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

Create and maintain record of daily problems and remedial actions taken, using call-center database

Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

High school degree or equivalent

Experience working in a call center or customer-support role

Strong active-listening and verbal-communication skills

Proficiency in problem-solving

Ability to multitask and manage time effectively

SALARY:- 

FROM :- 30K TO 45K per month