Telco Customer Service Representative (CSR)

Location: Taguig/McKinley 

Salary Package: 25000 - 30000 Monthly

Employment Type: Full-Time

Start Date: July 15 & July 26

Job Overview

We are seeking customer-focused, results-driven professionals to join our growing Customer Service team supporting a leading telecommunications account. This role is ideal for individuals who are passionate about delivering exceptional customer experiences while working in a dynamic, fast-paced BPO environment.

As a Telco Customer Service Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance with account inquiries, billing concerns, service requests, technical support coordination, and general product information. Successful candidates demonstrate strong communication skills, problem-solving abilities, empathy, and a commitment to customer satisfaction.

Key Responsibilities

• Handle inbound and/or outbound customer interactions in a professional and courteous manner.

• Resolve customer concerns related to telecommunications products and services.

• Assist customers with billing inquiries, account updates, plan changes, and service activation.

• Accurately document customer interactions using internal systems and CRM tools.

• Follow established policies, procedures, and compliance standards.

• Meet or exceed key performance indicators (KPIs), including quality, productivity, customer satisfaction, and attendance metrics.

• Collaborate with team members and support departments to ensure timely issue resolution.

• Stay informed about product updates, company policies, and service offerings.

Minimum Qualifications

• Senior High School graduate, Associate graduate, or College graduate.

• Excellent verbal and written English communication skills.

• Strong customer service orientation and interpersonal skills.

• Basic computer navigation and typing proficiency.

• Ability to multitask while maintaining accuracy and attention to detail.

• Willingness to work on shifting schedules, weekends, and holidays, if required.

• Previous BPO or customer service experience is an advantage but may not be required for select hiring classes.

Preferred Qualifications

• Experience supporting telecommunications accounts.

• Familiarity with CRM platforms and customer support tools.

• Demonstrated ability to resolve customer concerns effectively while maintaining professionalism.

What We Offer

• Competitive compensation package.

• Performance-based incentives and recognition programs.

• Paid training and continuous learning opportunities.

• Career advancement within a stable and growing organization.

• Comprehensive employee support programs.

• Collaborative and inclusive work environment.

Why Join Us?

Join a high-performing team where your contributions directly impact customer satisfaction and business success. We invest in employee development, recognize outstanding performance, and provide opportunities for long-term career growth in the BPO industry.

Qualified candidates are encouraged to submit their application today. Shortlisted applicants will be contacted for the next steps in the recruitment process.