Gratitude India

Customer Service Rep - Financial Account

1 - 14 year(s)

Philippines - Manila (Eastwood quezon city, Makati, Pasig)

25000 - 26000 Thousand p.m

Job Description

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Role: Account Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Business to Business (B2B)
Call Center
BPO Voice Process
International Call Centre
B2B.
Call Centre skills
International BPO

*JOB TITLE: Customer Service Rep - Financial Account - 1 Yr BPO Experience - Onsite Role*
Location: Philippines - Onsite | Work Setup: Shifting / Onsite

*ABOUT US - JOIN OUR BANKING & FINANCE TEAM:*
Exciting opportunity for experienced BPO professionals! We are hiring *Customer Service Representatives* for a premium *Banking and Finance account*. Be part of a team that delivers trusted financial support to customers worldwide.

*PERKS & BENEFITS:*
- Competitive salary package with account premium
- Clear career growth and development opportunities
- Collaborative, supportive, and professional work environment

*WHAT YOU WILL DO:*
- Handle inbound calls regarding bank accounts, transactions, and other financial services
- Guide customers step-by-step and resolve concerns with professionalism and empathy
- Ensure strict confidentiality and secure handling of sensitive information
- Accurately document customer interactions and follow company policies
- Collaborate with support teams to deliver exceptional customer satisfaction

*QUALIFICATIONS:*
- Educational Background: Senior High School Graduate OR completed at least 2 years in college/university
- Experience: Minimum 1 year BPO experience required
- Communication: Good to excellent English communication skills - both written and verbal
- Work Setup: Willing to work 100% onsite on a shifting schedule
- Account: Amenable and interested to work in a Banking and Finance account

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Norman Bogonko

Recruiter - Gratitude India

View Details

Manila ,

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