COME FOR A CAREER, STAY FOR THE FUN

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We are a progressive Australian telecommunications company. We are a service-first telco team that offers one of the most connected and resilient networks in Australia.

We started over 20 years ago, and today has grown to serve over 100 brands in the Australian market across many different categories. We provide our clients with market leading tech solutions, but also have the capability to handle all Telco back-end support functions – Customer Service, Activations, technical support, and billing.

How are we different? We’re a telco that prioritises customer service. Our mantra is to always do the right thing by our customers. And our staff see and experience that reality every day.

As we look to continue our growth, we need people to join us who are as committed to customer service as we are. Our aim is to become the most renowned customer focused Provider in telecommunications in Australia.

A SNAPSHOT OF YOUR ROLE:

• Validation and reviewing of customer contracts


• Working with internal teams to ensure solution delivery


• Customer communications via Phone, SMS, Email and CRM for full E2E Communication


• Keeping communications clear and simple without overly utilising telco jargon and technical language


• Providing appropriate recommendations to partners and customers when presented with a road block or challenge preventing the service order from progressing or meeting a certain milestone


• Manage service installations, transitions (e.g. porting, churns) and timely delivery of hardware (e.g. routers, handsets, headsets)


• Handle inbound calls from service partners and customers


• Building rapport and, effectively managing expectations with partners and customers


• Managing service delivery dependencies including but not limited to NBN activations, technical resource booking, hardware delivery and customer notifications before porting service numbers


• Liaising with 3rd party contractors and carriers


• Managing defect remediation as a result from and part of service provisioning and transition


• Managing in house billing of data, voice and hardware services


• Adhering to defined lead times and industry SLAs for service provisioning


• Attends and contribute in Team Huddles especially with identifying areas for improvement


• Participate at cultural events


• Reports to work on rostered shift


• Adhere to start and break schedules


• Log in to phone system on time (Genesys) and set status to available

A BIT ABOUT YOU:

To be considered for this you must have:

• Effective communication skills both verbally and written formats


• Ability to work within a dynamic and diverse team environment


• A great attitude and appetite to learn


• Possesses a positive mindset and operates with integrity


• Minimum of 1 year experience in Australian telco


• Flexible in shifting schedule


• Be Team and solutions driven


• Effective time management skills


• Strong attention to detail


• Strong resolution skills


• Experience in the telecommunication industry is a must


• Previous experience working with or delivery of products such as: FIBRE/NBN/VoIP/SIP service


• Salesforce experience is preferred but not mandatory


• Experience working within Multiple CRMs


• Experience with overall solutions management/project management would be desired

WHY JOIN US?

• Australian Campaign - Day Shift account Monday to Friday Only


• Above industry standard Remuneration for the right people


• Earn your 2000 PHP allowance from first month not at 6 months


• Earn up to 2000 PHP in NPS incentives each month


• Quarterly awards and recognition of high performing and developing staff.


• Amazing Culture with ¼ parties and yearly Getaways


• Fantastic opportunity for progression in a rapidly growing account


• 13 month pay on your 1st year, 14th month when you reached 5th year


• HMO for employee and 2 dependents


• Internal promotion policy – We look to grow our existing employees to become our next leaders


• Rapidly growing account