About the role

Join our dynamic team at firstsource Philippines Inc. as a Customer Service Representative. In this full-time position based in Quezon City, Metro Manila, you will be the first point of contact for our valued customers, providing exceptional service and support. With a focus on delivering quality customer experiences, this role is vital to achieving our company's goals.

What you'll be doing

• Responding to inbound customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshooting customer issues and providing solutions to enhance their satisfaction
• Maintaining accurate records of customer interactions and following up as needed
• Identifying opportunities to upsell and cross-sell additional products and services
• Adhering to company policies and procedures to ensure compliance
• Contributing to the continuous improvement of customer service processes and practices

What we're looking for

• Previous experience in a customer service or call centre environment, preferably in the same industry
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficiency in Microsoft Office suite and the ability to learn new software applications quickly
• Commitment to providing outstanding customer service and a genuine desire to help others
• Flexibility to work in a dynamic, fast-paced environment and adapt to changing priorities

What we offer

At firstsource Philippines Inc., we are dedicated to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career development, and a range of benefits to support your well-being, including health insurance, retirement plans, and generous leave policies. Join our team and be a part of a company that values its employees and strives for excellence in customer service.

About us

Wipro Philippines Inc. is a leading provider of information technology, consulting, and business process services. With a global presence and a commitment to innovation, we are dedicated to helping our clients achieve their business goals through the power of technology. Our company culture is built on a foundation of collaboration, creativity, and a relentless pursuit of excellence.

Apply now and become a part of our dynamic Customer Service team at Wipro Philippines Inc.