Customer Service & Specialist Roles – BPO | Multiple Locations

Locations: Aura, McKinley, Rockwell & Silver City, Philippines
Experience: Freshers – 2 Years+ (Position-dependent)
Work Setup: 100% Onsite
Industry: BPO / Customer Service / Digital Advertising / Healthcare
Application: Questionnaire-Based Application

Job Summary

We are hiring motivated, customer-focused, and qualified candidates for multiple openings across Aura, McKinley, Rockwell, and Silver City.

Opportunities are available for Customer Service Representatives, GDS Specialists, Digital Advertising Specialists, and Nutritionists/Dietitians. Freshers and experienced candidates are welcome to apply based on the specific position requirements.

Available Positions & Location-Wise Requirements

AURA

1. L2 – Nutritionist / Dietitian

• Graduate of Nutrition and Dietetics or Licensed Nutritionist/Dietitian.

• Freshers and experienced candidates are welcome.

2. Customer Service Representative (CSR)

• HS/SHS Graduates: Minimum 12 months of Customer Contact Experience (CCE) or 1 year of Technical CCE.

• College Graduates: No call center experience required.

MCKINLEY

3. Customer Service Representative (CSR)

• College Undergraduates / Graduates: No call center experience required.

• HS/SHS Graduates: Minimum 12 months of international voice CCE.

4. GDS Specialist

• HS/SHS Graduate.

• Minimum 24 months of GDS experience.

5. Digital Advertising Specialist

• Bachelor's Degree in Marketing, Business, or Information Technology.

• Minimum 6 months of experience in Digital Advertising, Digital Sales, or Digital Marketing.

ROCKWELL

6. Customer Service Representative (CSR)

• HS/SHS Graduate.

• No call center experience required.

SILVER CITY

7. GDS Specialist

• HS/SHS Graduate.

• Minimum 12 months of GDS experience.

8. Customer Service Representative (CSR)

• HS/SHS Graduate.

• Minimum 12 months of Customer Contact Experience (CCE).

Key Responsibilities

1. Handle customer inquiries through voice or assigned support channels.

2. Provide accurate information and resolve customer concerns.

3. Maintain customer records and update relevant information.

4. Escalate complex issues and ensure timely resolution.

5. Deliver excellent customer service and maintain quality standards.

6. Perform duties specific to the assigned specialist role.

Required Skills

1. Customer Service

2. Customer Support

3. English Communication

4. Customer Relationship Management

5. Customer Query Resolution

6. Problem-Solving Skills

7. Customer Complaint Handling

8. Active Listening

9. International Voice Process

10. Technical Support

11. GDS Operations

12. Digital Advertising

13. Digital Marketing

14. Digital Sales

15. Nutrition and Dietetics

General Requirements

• Good communication and interpersonal skills.

• Willingness to work 100% onsite.

• Flexible to work on shifting schedules, depending on the assigned account.

• Must meet the educational and experience requirements of the selected position.

• Willingness to undergo the recruitment and assessment process.

Important: Shift schedules depend on the assigned account. Candidates must be willing to work onsite.

Ready to Apply?

Choose the position that best matches your qualifications and preferred work location.

Complete the questionnaire below to proceed with your application.

Questionnaire Link: https://myglit.com/lateral/cref/7f385400ed

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