COME FOR A CAREER, STAY FOR THE FUN

#AcquireTheAlife #ShareTheAlife

A SNAPSHOT OF YOUR ROLE

We are looking for a Customer Service Agent to enhance the delivery experience and to provide delivery execution solutions to our clients

• Take inbound and outbound calls for customers to handle service issues regarding their mobility device and or account


• Understand customer business challenges


• Develop solutions to solve the customer needs


• Establish business cases and helping customers choose our solution


• Provide excellent customer service


• Take ownership until issue is resolved


• Coordinate with order writers, engineer and customer to provision orders timely


• Handle all calls with courtesy and professionalism


• Research required information using available resources


• Manage and resolve customer complaints


• Achieve sales target

A BIT ABOUT YOU

• At least 6 months of work experience in the call center industry


• Customer Service background


• Proficient in English


• Excellent verbal and written communication skills


• Active listening skills


• Organizational skills


• Sound judgement


• Flexibility and adaptability


• Resilience and the ability to work under pressure


• Interest to interact with people

WHAT'S IN STORE FOR YOU

• 26k Base pay


• 2k Allowance


• Night Differential


• HMO + 2 Free Dependents on your 1st Month


• Competitive Monthly Incentive

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.


• Excellent feedback from customers.


• Achievement of KPIs.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.


• Impact: Do, get it done, create impact.


• Passion: Be positive, bring passion and energy.


• Transparency: A transparent team can help each with other.

*Exclusive for specific campaign only

Acquire is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Employer questions

Your application will include the following questions:

• 
  

  How many years' experience do you have in the BPO industry?