Job Title: Customer Success Manager – Japanese

Work Setup: Work From Home (Remote)

Start Date: July 31

Salary Package: PHP 145,000 – 150,000/month

Language Proficiency:

• 
  

  Japanese: JLPT N1 – Required

  
  


• 
  

  English: B2 level – Professional proficiency

  
  

Job Overview:

We are seeking a dedicated and fluent Japanese-speaking Customer Success Manager to manage client relationships and ensure successful post-sales experiences. You will be responsible for handling B2B customer accounts, supporting them through multiple channels, and ensuring customer satisfaction and retention in a remote setup.

Minimum Requirements:

• 
  

  At least 1–2 years of experience in B2B/Account Management – Mandatory

  
  


• 
  

  Prior experience in Customer Success, Client Services, or Account Management

  
  


• 
  

  ‍ Comfortable handling clients via video conferencing, email, and other digital channels

  
  


• 
  

  Experience in multi-channel support (phone, chat, email, web, etc.) is a plus

  
  


• 
  

  Familiarity with CRM tools (e.g., Salesforce, HubSpot) – preferred

  
  

Key Responsibilities:

• 
  

  Manage a portfolio of client accounts to ensure long-term satisfaction and retention

  
  


• 
  

  Build strong relationships with stakeholders through regular check-ins, QBRs, and digital touchpoints

  
  


• 
  

  Identify upsell or expansion opportunities and work closely with sales or product teams

  
  


• 
  

  Address client inquiries or concerns promptly via email, chat, phone, or video calls

  
  


• 
  

  Analyze account performance and provide insights or solutions to improve customer success

  
  


• 
  

  Use CRM tools to document interactions, track metrics, and manage workflow

  
  


• 
  

  Act as a trusted advisor and voice of the customer within the organization

  
  

What We’re Looking For:

• 
  

  Strong customer service orientation and proactive mindset

  
  


• 
  

  Excellent verbal and written communication in Japanese (N1) and English (B2)

  
  


• 
  

  Organized, analytical, and results-driven

  
  


• 
  

  Comfortable working independently in a remote environment