EXL Mall of Asia – Customer Service Representative

Eagle A1 Travel Account

Work Setup: Onsite

Location: One E-Com Center, Mall of Asia Complex, Pasay City

Experience Required:

- Minimum 6 months GDS experience: Sabre, Amadeus, or Galileo

- Travel account or airline industry background preferred

- Open to Senior High graduates, college level, or degree holders

- Strong English communication skills required

Compensation and Benefits:

- Competitive basic salary with allowances

- Night differential, holiday pay, and overtime pay

- HMO coverage on day 1 + dependent coverage upon regularization

- Government-mandated benefits: SSS, PhilHealth, Pag-IBIG

- 13th month pay and paid leaves

- Travel account incentives and performance bonuses

Requirements:

- At least 18 years old

- Computer literate with fast navigation skills

- Willing to work onsite in MOA, Pasay

- Amenable to shifting schedules, weekends, and holidays

- Customer service oriented with problem-solving skills

Hiring Process:

- Initial phone screening

- GDS simulation + English assessment

- Final interview onsite at EXL One E-Com

- One-day hiring process for qualified candidates