Customer Service Representative - Teleperformance CDO (Cagayan de Oro) | Up to ₱21,650 Salary Package | No Experience Required

 Teleperformance

*Location:* CDO - Cagayan de Oro

*Position:* Customer Service Representative

*Employment Type:* Full-time

*Work Setup:* 100% Onsite

*Schedule:* Shifting Schedule

Company Overview

Teleperformance is one of the world's leading BPO companies, trusted by global brands for customer experience and business process services. Teleperformance CDO offers a modern workplace, world-class training, and clear career growth opportunities for employees who want to build a long-term career in the BPO industry.

This is a great opportunity for first-time job seekers in Cagayan de Oro who want to start their BPO career with a stable, global company.

Job Description

We are looking for motivated and customer-oriented individuals to join our growing team as *Customer Service Representatives* in Teleperformance CDO.

As a Customer Service Representative, you will assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience.

You will be trained to handle customer interactions professionally and efficiently while meeting quality and productivity standards.

Available Location & Qualifications

* CDO (Cagayan de Oro)*

- *Salary Package:* Up to ₱21,650

- At least High School or Senior High School Graduate

- *No experience required* - Fresh graduates and first-timers are welcome to apply

General Requirements

- Good communication and customer service skills

- Willing to work onsite in CDO (Cagayan de Oro)

- Willing to work on shifting schedules, including nights, weekends, and holidays

- Must meet the specific qualifications of the preferred location

- Willing to undergo the recruitment and assessment process

- Can start ASAP

Responsibilities

- Handle inbound customer inquiries via voice and provide accurate solutions

- Assist customers with product, service, account, and billing-related concerns

- Resolve customer issues efficiently while maintaining high customer satisfaction

- Document all interactions accurately in the system

- Follow standard procedures, compliance, and data privacy guidelines

- Coordinate with internal teams for escalations and follow-ups

- Meet quality, productivity, customer satisfaction, and attendance targets

- Maintain professionalism and excellent customer service at all times

What We Offer

*Compensation & Benefits:*

- Salary Package: Up to ₱21,650

- 13th Month Pay

- Performance Bonuses & Incentives

- Night Differential Pay

- Overtime Pay

*Health & Wellness:*

- HMO Coverage for Employee + Dependents

- Life Insurance

- Wellness Programs

*Government Benefits:*

- SSS

- PhilHealth

- Pag-IBIG

*Leaves:*

- Paid Vacation Leave

- Paid Sick Leave

- Service Incentive Leave

*Career Growth:*

- Paid Training

- Promotion to Senior Agent, Subject Matter Expert (SME), Quality Analyst (QA), Team Leader, and Trainer

- Internal Job Opportunities within Teleperformance

- Skills Training and Leadership Development

*Work Environment:*

- Modern Office in CDO (Cagayan de Oro)

- Supportive Team and Trainers

- Stable Account with a Global Brand

A Day in the Life

- Log in and check your tools and updates

- Handle customer calls and provide solutions

- Document interactions and coordinate with support teams

- Attend coaching and team huddles to improve performance

- End your shift knowing you delivered excellent customer service

Who Should Apply?

- High School or Senior High School Graduates

- Fresh graduates and first-time job seekers with no BPO experience

- Candidates willing to work onsite in CDO

- Applicants looking for a stable BPO career with Teleperformance

Application Process

1. Submit your application / Send your resume

2. Initial Interview / Assessment

3. Final Interview

4. Job Offer

5. Training and Onboarding

Important Note

No experience required for this role. This position is 100% onsite in CDO (Cagayan de Oro).