Roles and Responsibilities

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  Respond to Spanish-speaking clients via phone, email, and chat

  
  


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  Analyze and resolve issues received from the customer

  
  


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  Escalate the call to the next level if necessary

  
  


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  Perform other related tasks needed

  
  

Qualifications:

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  1 year of Spanish bilingual BPO experience is required

  
  


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  At least SHS graduate or have completed at least 2 years in college

  
  


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  Must have a strong command of both Spanish and English (written & verbal)

  
  


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  Willing to work onsite at EXL Mall of Asia, Pasay City

  
  

What we offer:

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  Competitive Compensation Package with Retention Program Incentives, Performance Incentives

  
  


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  Up to 100k Sign-On Bonus

  
  


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  In-house training

  
  


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  HMO on Day 1

  
  


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  Dental coverage

  
  


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  Personal development programs

  
  


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  Meal and other allowances

  
  


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  Fixed Weekends off

  
  


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  Pioneer Class