CSR - Premium Financial Account | EXL MOA Pasay | Up to 38K Package

*Company:* EXL Service

*Location:* MOA Complex, Pasay City - Onsite

*Work Setup:* Full-time | Onsite (WFO) | Shifting Schedule

*Salary:* Up to PHP 38,000 Package

*Industry:* BPO / Banking & Financial Services

*Account:* PANTHER Financial - Premium Global Account

*Job Overview:*

EXL Service MOA Pasay is urgently hiring Customer Service Representatives for our premium PANTHER Financial Account. This is a high-paying opportunity for candidates with banking and financial background. Earn up to PHP 38,000 package with Day 1 HMO coverage and join a stable, global premium account.

*Key Responsibilities:*

- Handle inbound inquiries for a global financial account

- Assist customers with banking, financial, and account-related concerns

- Provide accurate, timely, and professional resolution

- Ensure compliance with financial regulations, policies, and security procedures

- Deliver excellent customer experience and maintain high CSAT and quality scores

- Document all customer interactions accurately and follow SOPs

*Qualifications:*

- At least Senior High School Graduate; College Graduate is a plus

- Minimum 2 years experience in Banking / Financial Account - BPO or Banking Industry is REQUIRED

- Background in financial services, banking, lending, credit cards, or related field is preferred

- Good to excellent English communication skills

- Willing to work onsite in MOA, Pasay City

- Amenable to shifting schedule including nights, weekends, and holidays

- Can start ASAP

*Benefits:*

- Up to PHP 38,000 Monthly Package

- HMO Coverage on Day 1 + Life Insurance

- Paid Training

- Monthly Allowances and Non-Taxable Benefits

- Performance Incentives and Bonuses

- Career Growth and Fast Promotion Opportunities

- Complete Government Benefits and Employee Wellness Programs