Position: Customer Service Representative – Insurance Brokerage Account

We are seeking customer-focused and detail-oriented professionals to join our Insurance Brokerage Support team. The role involves assisting clients with policy inquiries, account updates, claims coordination, and general customer support while ensuring a high level of service excellence.

Key Responsibilities: 

• Handle inbound and outbound customer interactions professionally 

• Assist clients with insurance policy information and account concerns 

• Process account updates, documentation, and service requests 

• Coordinate with internal departments and insurance providers 

• Maintain accurate customer records and confidentiality standards 

• Deliver excellent customer experience and timely issue resolution.

Qualifications 

> College graduate with at least 12 months of BPO experience; or

> Completed at least 2 years in college with a minimum of 18 months BPO experience

> Solid background in insurance brokerage is required for SME level only.