JOB POST TITLE:

CSR INSURANCE BROKERAGE | COGNIZANT TAGUIG | UP TO 45K | ONSITE

COMPANY: Cognizant

LOCATION: Taguig, Philippines

WORK SETUP: Onsite

EXPERIENCE: 12-18 months BPO experience required

SALARY: Up to 45K max

START DATE: Sept 1 and Sept 22

INDUSTRY: BPO / Insurance / Property and Casualty

JOB DESCRIPTION:

Support policy servicing activities within an insurance brokerage or agency environment. You will coordinate with multiple insurance carriers for policy inquiries, endorsements, renewals, and updates, and act as the main point of contact between clients, agents, and insurers.

KEY RESPONSIBILITIES:

1. Policy Servicing and Carrier Coordination

- Support policy servicing activities within an insurance brokerage or agency environment

- Coordinate with multiple insurance carriers for policy inquiries, endorsements, renewals, and updates

- Issue and process policy endorsements using broker management systems such as AMS, Applied Epic, or similar

- Act as an intermediary between clients, agents, and insurers, ensuring accurate and timely information exchange

- Ensure all policy documentation and servicing processes comply with regulatory and internal guidelines

2. Billing, Premium and Receivables Management

- Manage and resolve billing discrepancies, premium adjustments, and payment-related issues

- Handle premium collections, receivables inquiries, and account reconciliations

- Respond to billing-related questions from insureds, agents, and carriers with accuracy and professionalism

- Maintain detailed records and documentation in compliance with regulated industry standards

3. High-Volume Communication and Call Handling

- Handle high-volume inbound and outbound calls involving insureds, agents, and insurance carriers

- Serve as the primary point of coordination for policy and billing inquiries in a brokerage or agency setting

- Provide clear explanations of policy changes, billing details, and next steps to stakeholders

- Maintain service level expectations in a fast-paced, customer-focused environment

QUALIFICATIONS:

- College graduate with at least 12 months of BPO experience OR Completed at least 2 years in college with a minimum of 18 months BPO experience

- REQUIRED EXPERIENCE: Insurance background in non-life focused on property and casualty insurance, home and auto loan type

- Willing to work on site in Taguig

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