Customer Service Representative - Auto Insurance - EXL Cebu - Up to 27K - Oct 19 Start

Company: EXL Service

Location: Cebu City, Cebu - Work From Office (WFO)

Industry: BPO / Auto Insurance / Insurance P and C Vertical

Setup: Onsite - Night Shift / Shifting Schedule

Type: Full-Time - Multiple Vacancies

Salary: Up to PHP 27,175 Package

Start Date: October 19, 2026

Overview:

EXL Service Cebu is looking for Customer Service Representatives to join our Auto Insurance Account under the Insurance P and C Vertical. This is a great opportunity for candidates with driving knowledge and BPO experience.

Role: Customer Service Representative - Auto Insurance Account

Account: Auto Insurance Account - Insurance P and C Vertical

Key Responsibilities:

- Handle auto insurance claims, inquiries, and policy-related concerns

- Assist customers with insurance coverage and processes

- Provide excellent customer service to US-based clients

- Maintain accurate records and ensure compliance with insurance procedures

Qualifications:

- Must be at least High School Graduate

- With at least 1 Year Call Center Experience

- Must have a Driver's License

- B2 CEF Level of English communication skills

- Knowledge in Auto Insurance is an advantage but not required

- Willing to work on-site in Cebu City

- Willing to work on night shift / shifting schedule

- Can start on October 19, 2026

Salary and Benefits:

- Basic Salary: PHP 18,500

- Complexity Allowance: PHP 3,000

- Language Allowance: PHP 3,000

- EXL Special Allowance: PHP 2,675

- Total Package: Up to PHP 27,175 per month

- HMO coverage on Day 1 plus Life Insurance

- Paid training

- Performance incentives and monthly allowances

- Career growth and promotion opportunities