WE ARE HIRING! | CONSUMER BANKING RELATIONSHIP AGENT

Company: CGI
Position: Consumer Banking Relationship Agent
Work Location: McKinley, Philippines
Work Setup: 100% Onsite
Work Schedule: Fixed Night Shift
Industry: Banking / Financial Services
Employment Opportunity: Open to Graduates, Undergraduates & Career Shifters

JOB OVERVIEW

CGI is looking for customer-focused, confident, and service-oriented individuals to join its team as Consumer Banking Relationship Agents.

The successful candidates will handle customer interactions through international voice accounts, assist customers with banking-related inquiries, provide accurate information, resolve concerns, and deliver excellent customer service.

We are looking for individuals with strong communication skills, a customer-first attitude, and the ability to work in a fast-paced international contact center environment.

QUALIFICATIONS & REQUIREMENTS

• Minimum of 6 months of voice account or customer service experience.

• Previous BPO experience is mandatory.

• Must have experience handling an international voice account.

• Candidates with experience exclusively in local accounts or companies such as GCash, local banks, and local telcos are NOT qualified.

• Open to college graduates, undergraduates, and career shifters with the required experience.

• Excellent verbal and conversational communication skills.

• Strong customer service and problem-solving abilities.

• Must demonstrate employment stability, with at least 1 year of tenure with each previous company.

• Job hoppers are not qualified.

• Must be willing to work 100% onsite in McKinley.

• Must be amenable to a fixed night-shift schedule.

SALARY & BENEFITS

Enjoy a competitive salary package based on your relevant experience!

ADDITIONAL BENEFITS:

• PHP 3,200 monthly allowance.

• Joining bonus equivalent to one month's basic salary.

• Opportunity to work with an established organisation.

• Professional growth and career development opportunities.

APPLICATION PROCESS

1. Submission of CV with complete screening notes.

2. Candidate validation.

3. Njoyn Registration.

4. Invitation to a virtual interview via Microsoft Teams.

IMPORTANT RECRUITMENT GUIDELINES

STRICTLY NO SCREENING NOTES, NO VALIDATION!

All submitted CVs MUST include the following screening information:

1. Current Location:

2. Open to Work Onsite? (Yes/No):

3. Total Years of Work Experience (BPO & Non-BPO):

4. Total Years of BPO Experience:

5. Open to Fixed Night-Shift Schedule? (Yes/No):

6. Previous Monthly Salary Package:

7. Expected Basic Salary:

8. Availability to Start:

Candidates who are not amenable to 100% onsite work in McKinley or the fixed night-shift schedule will not be considered.

READY TO TAKE THE NEXT STEP IN YOUR CAREER?

If you have international voice account experience, excellent communication skills, and a passion for delivering outstanding customer service, this opportunity could be for you!

APPLY NOW!

Share your updated CV with complete screening details for initial evaluation.

CGI – Your Next Career Opportunity Awaits!