Collections Manager – B2B

Location: Aura, McKinley, Taguig City

Work Setup: Onsite

Shift: Night Shift / US Shift

Employment Type: Full-Time

Lead B2B Collections. Drive Cash Flow. Build High-Performing Teams.

Are you an experienced B2B Collections or Accounts Receivable leader ready to take ownership of a high-impact collections operation?

We are seeking a results-driven Collections Manager – B2B to lead and develop a high-performing collections team, improve cash flow, reduce aging, strengthen collection effectiveness, and drive operational excellence across a global environment.

This is an exciting opportunity for a commercially minded collections professional with strong B2B Collections, Accounts Receivable (AR), Order-to-Cash (O2C), people leadership, and stakeholder management experience.

What You'll Do

- Lead day-to-day B2B Collections operations and drive team performance against KPIs and SLAs.

- Manage portfolio performance, aging, collection effectiveness, and cash flow improvement initiatives.

- Monitor workflows and ensure timely completion of collection activities and customer follow-ups.

- Coach, mentor, and develop team members through regular performance reviews, knowledge-sharing sessions, and refresher training.

- Build team capability and foster a culture of accountability, performance, and continuous improvement.

- Handle customer escalations and partner with Billing, Disputes, Sales, and Cash Application teams to resolve issues efficiently.

- Conduct root-cause analysis and identify opportunities to improve productivity, processes, and collections outcomes.

- Support governance reviews, operational reporting, and stakeholder management activities.

- Ensure compliance with established SOPs, operational controls, quality standards, and process documentation.

- Drive continuous improvement initiatives that enhance collections performance, efficiency, and customer experience.

- Support global operations and work effectively with stakeholders and customers across different time zones.

Non-Negotiable Qualifications:

- Bachelor's degree in Commerce, Finance, Accounting, or a related field.

- 5–8 years of relevant professional experience, including management or team leadership experience.

- Strong hands-on experience in B2B Collections and/or Accounts Receivable.

- Proven experience managing B2B Collections or AR teams.

- Strong understanding of Accounts Receivable and Order-to-Cash (O2C) processes.

- Experience within B2B, SaaS, Technology, or Shared Services environments.

- Demonstrated ability to manage customer escalations and collaborate effectively with cross-functional teams.

- Strong people leadership, analytical, communication, problem-solving, and stakeholder management skills.

- Experience supporting US customers and/or global operations is highly preferred.

- Knowledge of collections and ERP platforms such as NetSuite, SAP, or similar systems is an advantage.

- Exposure to Cash Application and Dispute Management is a plus.

- Must be comfortable working a US/night shift and supporting global operations.

Why This Opportunity?

This role puts you at the center of cash flow optimization, people leadership, customer relationships, and operational transformation.

You'll have the opportunity to lead a specialized B2B collections function, influence business performance, develop high-performing professionals, and implement improvements that deliver measurable results.

Ready to Lead the Next Level of B2B Collections?

If you're an experienced Collections Manager, AR Manager, B2B Collections Leader, or O2C professional with a proven record of leading teams and improving collections performance, this could be your next career move.

Apply now and bring your B2B Collections leadership expertise to a high-impact global operation.

Compensation: The compensation package will be discussed with qualified candidates during the recruitment process.