We're Hiring: Collection Associate – B2B Accounts Receivable

Location: Aura, Taguig (Onsite)
Shift: Night Shift (US Hours)
Experience: 2–5 Years
Salary Package: ₱30,000 – ₱35,000

Are you experienced in B2B Collections or Accounts Receivable? We're looking for a detail-oriented professional to join a global team supporting US-based customers.

Key Responsibilities

• Manage assigned customer portfolios and AR aging buckets to achieve collection targets.

• Conduct collections through calls and emails while following up on payment commitments.

• Investigate and resolve payment delays by coordinating with Billing, Sales, and Cash Application teams.

• Maintain accurate collection notes, customer correspondence, and account status.

• Support AP portal activities, invoice submissions, vendor setup, and PO-related concerns.

• Escalate critical accounts and disputes based on established processes.

• Meet productivity, quality, and SLA targets while delivering an excellent customer experience.

Qualifications

Bachelor's degree in Commerce, Finance, or Accounting
2–5 years of experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes (shared services experience preferred)
Strong background in account reconciliations, dispute resolution, and customer communication
Knowledge of AR aging, dunning processes, and promise-to-pay management
Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms
Strong analytical skills with proficiency in Microsoft Office
Excellent verbal and written English communication (CEFR C1 or equivalent) with strong negotiation and stakeholder management skills