Gratitude India

Clinical Service Desk Analyst (CSDA)

1 - 2 year(s)

Philippines - Manila

38500 - 44500 Thousand p.m

Job Description

3 candidate(s) have already applied for this Job. Don't miss out. Apply now

Role: Admin Services/Medical Facilities

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Medical Professional / Healthcare Practitioner / Technician

Key Skills:

Service Desk
EHR
Healthcare Workflow
clinical application

- About the Role:
  Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.
  
  Key Responsibilities
- Provide technical support via phone, email, chat, or ticketing system
- Diagnose and resolve hardware/software issues in clinical systems
- Log, categorize, and prioritize incidents with detailed documentation
- Escalate complex issues to higher-level teams or vendors
- Assist clinicians with application use and training
- Contribute to knowledge base articles and troubleshooting guides
- Ensure compliance with healthcare regulations (HIPAA, etc.)
- Collaborate with clinical staff, IT teams, and vendors
  
  Qualifications
- Strong understanding of healthcare workflows, clinical applications, and EHR systems
- Familiarity with healthcare compliance standards
- Excellent communication skills
- Strong problem-solving and customer service orientation
- Ability to multitask in a fast-paced environment
  
  Mandatory Requirements
- Healthcare Service Desk background - Required
- At least 1 year of relevant experience
- Excellent English communication skills (minimum C1 proficiency level)
- Must be amenable to client and program requirements
  
  Preferred Experience
- IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
- Experience troubleshooting healthcare applications and EHR systems
- Basic knowledge of ITIL processes in SLA-driven environments
- BPO experience is not required but a strong Healthcare Service Desk Background is preferred
  
  Kindly answer the pre-screening questions and send as comment while applying.
  Pre-Screening Notes:
- Years of relevant experience:
- Experience with a Healthcare Service Desk background
- Experience with IT Service Desk (L1/L2) support
- Experience with EHR system
- BPO Experience
- Last drawn salary
- Expected salary

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Israel Odukoya

Recruiter - Gratitude India

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Manila ,

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