Job title: Clinical Nurse Trainer (USRN)

Work set up: Onsite in BGC Taguig

Work shift: Night shift

Budget: Open budget

Job Summary: 

We are seeking a dynamic and experienced Clinical Nurse Trainer (USRN) to lead 

onboarding, skills development, and ongoing training for registered nurses supporting 

telephonic triage, utilization management, prior authorization, and administrative clinical 

support functions. The ideal candidate will combine clinical knowledge, adult learning 

principles, and operational awareness to ensure nurses are well-prepared to deliver high

quality care and meet productivity and documentation standards.

Qualifications:

 Active USRN license (required) 

 Minimum of 3 years of clinical experience (utilization management, behavioral health, triage, or case management preferred) 

 Prior training, precepting, or leadership experience in a healthcare or BPO environment 

 Familiarity with U.S. healthcare systems, documentation standards, and regulatory considerations 

 Strong interpersonal, presentation, and facilitation skills 

 Experience with Microsoft Teams, LMS platforms, and electronic medical record 

(EMR) systems a plus 

 Strong written and spoken English communication skills

 Amenable to work onsite in BGC Taguig

Key Competencies: 

 Clinical judgment and decision-making 

 Coaching and performance development 

 Structured communication and documentation skills 

 Adaptability and cross-functional collaboration 

 Instructional design and adult learning strategies

Responsibilities:

 Design, implement, and facilitate comprehensive training programs for new hires 

and existing staff across clinical functions (e.g., triage, prior auth, care coordination) 

 Deliver training on clinical workflows, documentation expectations, soft skills, communication protocols, and client-specific tools/systems 

 Create training materials including manuals, job aids, reference guides, and e-learning content 

 Conduct competency assessments and knowledge checks to evaluate nurse readiness and retention of key material 

 Support live call simulations and coach on tone, empathy, escalation protocol, and clinical decision-making 

 Collaborate with clinical leaders to identify training gaps and tailor interventions to support quality assurance outcomes 

 Monitor performance of new hires during ramp-up; offer targeted coaching to address gaps 

 Stay updated with industry best practices, evidence-based guidelines, and evolving client needs 

 Assist in the continuous improvement of training processes through feedback loops and QA data