.OM/SOM– CLINICAL CARE PROCESS ONLY.

Responsibilities

• Manage multiple programs and teams in an Healthcare LoB

• Ensure high and consistent performance on client KPIs and internal business goals

• Conduct team and  performance reviews regularly

• Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost

• and ideate operational strategies to further client and company goals

• Establish a high standard for productivity, quality, and patient experience

• Manage and improve team’s performance through performance monitoring, problem resolution and quality delivery measures.

• Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.

• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.

• Summarize, collect and analyse program trends and data for regular performance reports and presentations

• Seamlessly coordinate and work with various departments and encourage cross department growth wherever an opportunity is available

• Involve with energy and verve in organizational, projects, initiatives and programs whenever required

• Ensure organic growth of the business in line with organizational revenue and growth goals

Qualifications

1. At least 5+ years of work in a healthcare account specifically in a BPO set up 

2. Must have 3+  Senior Operations/ Operations Manager in a BPO Company

3. Willing to work on-site in Market! Market!