CLIENT SERVICES MANAGER
4
- 10 year(s)
Philippines -
Manila
(Pasay City)
80000
- 110000 Thousand p.m
Job Description
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Role: Operations Manager
Timings: Night Shift (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- Conflict Resolution
- Customer Service
- Problem Solving
- Quality assurance
- Performance Management
- Stakeholder Management
- Employee Engagement
- people Management
- Operational Excellence
- Communication Skills
- Workforce Management
- Operations Management
- BPO Operations
- Process Improvement
- client management
- team leadership
- customer experience lead
- Training & Development Expertise
- Performance Monitoring
- Reporting & Analysis
- Good exposure in to escalation management
- Quality Assurance, SLA Adherence & Compliance Management
- SLA / KPI Management
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.
Piyush Rathi
Recruiter - Gratitude India
Manila ,
Followers
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