Minimum Qualifications:

Must be willing to work in an environment that requires 100% phone-based customer interaction

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Completed at least 2 years in college or,

High school graduate with 1 year customer-interfacing work experience or,

Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Willing to work on shifting schedule.

RESPONSIBILITIES 

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

Update customer information in the customer service database during and after each call

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers