Job Description: Client Service Associate (College Level)

Location: Ortigas Center, Pasig City

Salary Package: Up to 30,000 PHP

Job Summary:

We are seeking a highly motivated Client Service Associate with college-level education and specific experience in the airline industry to join our team. The ideal candidate should have completed at least one year of college education and possess a minimum of 6 months of airline experience. Additionally, candidates must demonstrate proficiency in using Global Distribution Systems (GDS) or reservations and ticketing tools, with a strong emphasis on customer service experience. This role requires exceptional communication skills, both verbal and written in English, along with the ability to work in rotating shifts. Strong analytical skills to identify and resolve customer issues are essential for success in this position.

Key Responsibilities:

1. Provide outstanding customer service to airline passengers through phone, chat, and email channels.


2. Utilize Global Distribution Systems (GDS) or reservations and ticketing tools to assist customers with bookings, reservations, and other inquiries.


3. Effectively resolve customer issues and complaints in a timely and professional manner.


4. Utilize strong analytical skills to identify the root cause of problems and recommend appropriate solutions.


5. Document all customer interactions and resolutions accurately in the CRM system.


6. Collaborate with internal teams to ensure seamless customer experiences and resolution of issues.


7. Maintain up-to-date knowledge of airline policies, procedures, and products.


8. Adhere to company policies, procedures, and service standards while delivering exceptional customer service.

Requirements:

1. At least one year completed in college education.


2. Minimum of 6 months of airline experience.


3. Experience using Global Distribution Systems (GDS) or reservations and ticketing tools is required.


4. At least 1 year of customer service experience, including the 6 months of airline experience.


5. Experience in phone or chat/email channels; multi-channel experience is preferred.


6. Strong analytical skills to identify problems and recommend solutions.


7. Excellent verbal and written communication skills in English.


8. Flexibility to work in rotating shifts.


9. Must be able to work in Ortigas Center, Pasig City.

Additional Information:

• All recruitment processes will be conducted virtually, including phone interviews and online assessments.


• Candidates must be amenable to working in Ortigas Center, Pasig City.

If you meet the qualifications and are enthusiastic about providing exceptional customer service in the airline industry, we encourage you to apply for this exciting opportunity. Join our team and be part of a dynamic and supportive work environment!