Role: Chat/Email support

Account: Spotify

Location: Sutherland Shaw Mandaluyong, Philippines

Set up: Onsite

Qualifications:

•    Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

•    Education: At least High school graduate

•    Communication Skills: Fluent in English (B2 level) and Korean (read, write, & speak)

Total Package: PHP 127,500 – PHP 129,550

•    Basic Salary: 23,500 – 25,500

•    Total allowances: 4,050

•    Premium Pay: 120,000

Assessments:

•    Typing Test: 35 wpm /90% accuracy

•    SVAR: 59 B2 (Listening and Speaking)

•    Write X: 65 B2 (Email writing)

Job Description:

•    Research customer problems and deliver solutions

•    Deliver an experience to every customer, meeting Spotify’s service standards

•    Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

•    Achieve and maintain required metrics and goals

•    Work pro-actively to ensure potential issues are escalated appropriately.

•    Work as part of the team to ensure the program floor is a positive and professional environment.

•    Provide support in projects and initiatives as and when required.