Role: Chat/Email support

Account: Spotify

Location: Shaw Mandaluyong, Philippines

Set up: Onsite

Qualifications:

• Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

• Education: At least High school graduate

• Communication Skills: Fluent in English (B2 level) and Korean (read, write, & speak)

Assessments:

• Typing Test: 35 wpm /90% accuracy

• SVAR: 59 B2 (Listening and Speaking)

• Write X: 65 B2 (Email writing)

Job Description:

• Research customer problems and deliver solutions

• Deliver an experience to every customer, meeting Spotify’s service standards

• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

• Achieve and maintain required metrics and goals

• Work pro-actively to ensure potential issues are escalated appropriately.

• Work as part of the team to ensure the program floor is a positive and professional environment.

• Provide support in projects and initiatives as and when required.

Non-voice account but candidates should be fluent in both English (B2 level) and Korean spoken and written.

NO RELOCATION since we need someone residing inManila. For Visa processing, yes we will take care of the visa processing.

Open for both native & non-native only residing in the Philippines and willing to work onsite in Mandaluyong