Gratitude India

Cantonese Bilingual CSR - Project-Based | Makati City

2 - 25 year(s)

Philippines - Manila (Eastwood quezon city, Makati, Taguig)

Job Description

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Role: Account Manager

Timings: Rotational Shifts (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Call Center
Cantonese
BPO Voice Process
BPO Call center
Fluent both Cantonese and English
Cantonese Speaker

Cantonese Bilingual Customer Service Representative - Project-Based | Makati City

*Location:* Makati City
*Employment Type:* Project-Based
*Role:* Cantonese Bilingual CSR

*About The Role:*
We are looking for a skilled and motivated Cantonese Bilingual Customer Service Representative for a project-based role in Makati. The ideal candidate will deliver high-quality, customer-focused solutions while collaborating closely with cross-functional teams.

*Responsibilities:*
- Deliver reliable, scalable, and customer-focused solutions
- Collaborate with product, design, and business teams to understand requirements and deliver results
- Maintain clean, well-documented work following best practices
- Troubleshoot issues, optimize performance, and improve service quality
- Track progress, communicate updates clearly, and drive continuous improvement

*Qualifications:*
- Bachelor's degree in a relevant field or equivalent work experience
- Relevant professional experience in a similar role
- Strong problem-solving skills with the ability to work independently and as part of a team
- Good written and verbal communication skills, including Cantonese bilingual proficiency

*Skills:*
- Strong foundation in relevant tools, platforms, and best practices
- Ability to plan, execute, measure, and improve work with strong attention to detail
- Excellent ownership, collaboration, and time-management skills

*Preferred Skills:*
- Experience with modern workflows, reporting, automation, and production-grade delivery
- Familiarity with agile practices and cross-functional collaboration
- Ability to mentor teammates and contribute to process improvements

*Benefits:*
- Competitive compensation and growth opportunities
- Collaborative culture with learning and development support
- Opportunity to work on meaningful products and business challenges

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Norman Bogonko

Recruiter - Gratitude India

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Manila ,

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