Key Responsibilities:

•    Maintaining a positive, empathetic, and professional attitude toward customers always.

•    Responding promptly to customer inquiries.

•    Communicating with customers through various channels.

•    Acknowledging and resolving customer complaints.

•    Knowing our products inside and out so that you can answer questions.

•    Processing orders, forms, applications, and requests.

•    Keeping records of customer interactions, transactions, comments, and complaints.

•    Communicating and coordinating with colleagues as necessary.

•    Providing feedback on the efficiency of the customer service process.

•    Managing a team of junior customer service representatives.

•    Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•     Bilingual support in English and Mandarin, - be able to speak, write and read.

•    Excellent verbal and communication skills (B2 English proficiency).

•    6 months to 1 year of experience in customer service in a BPO

•    Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.

•    Technical savvy (understands or have used macOS vs. Android, Windows, etc.).

•    Basic Microsoft Office (Outlook, Word, Excel) experience required.

•    Call center experience preferrable.