Gratitude India

Business Analyst (Project Management and Transformation)

3 - 5 year(s)

Philippines - Manila (Eastwood quezon city)

50 - 70 Thousand p.m

Job Description

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Role: Business/EDP Analyst

Timings: Day Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Good analytical skills
Lean Six Sigma Yellow Belt Trained/Certified
Good Oral and Handwritten communication

Job Title: Business Analyst (Project Management and Transformation)
Project: Capability Consulting
Salary : Up to PHP 50k-70K monthly gross only
Location : Eastwood, Quezon City, Philippines
Work set up and shift: Hybrid must be flexible 3-4 days onsite
Day shift, requires flexibility with different time zones

Role and Responsibilities:
● Understand and analyze the current business processes, systems, and models.
Identify areas that could benefit from digital transformation
● Collaborate with stakeholders to gather and define business requirements for the
digital transformation initiative
● Use data analysis tools and techniques to identify trends, insights, and areas of
improvement that can guide the digital transformation strategy
● Work with technical team, alliance or partners to Develop and design digital solutions
to meet the identified business needs
● Coordinate with IT teams, third party or internal project managers, and other
stakeholders to ensure the successful implementation of digital transformation
initiatives. This may involve setting tasks, timelines, and resources for the project
● Assist in managing change as the organization transitions to new digital systems and
processes. This could involve training users, providing support, and addressing any
resistance to change
● Communicate effectively with all stakeholders, including management, IT staff, and
end-users. This may involve presenting recommendations, getting buy-in for initiatives,
and updating stakeholders on project progress
● Ensure continuous learning to be able to get updated of the latest digital technology
trends and how they could be leveraged to benefit our customers
● Identify potential risks associated with digital transformation initiatives and develop
plans to mitigate these risks
● Monitor the performance of digital transformation initiatives and make
recommendations for improvements. This could involve tracking key performance
indicators (KPIs), conducting post-implementation reviews, and making adjustments as
necessary

Qualifications:
● Knowledge (including education and experience)
● Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience as
Process Improvement and Business Transformation in the domains Social Media/
Healthcare/Life Sciences/Telecom/FnA/Manufacturing/ HiTech/Retail/BFSI/Ecommerce
Skills
● Six Sigma YB or GB (preferred)
●PMP certified (preferred)
● Good Analytical skills and familiar with Analytical tools
● Customer service orientation
● Data Analyst, Process Analyst, and Technical Analyst Background
● BPM and PM tools - FIGMA, VISIO, JIra, Microsoft Suite, MindMapping Tools
● Good Oral and Handwritten communication
● Self-driven, Flexibility, Ownership
● with BPO experience

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Mary Nkechi Linus

Recruiter - Gratitude India

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Manila ,

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